B. F. Saul Company Hospitality Group

Food Runner

DoubleTree by Hilton McLean Tysons
McLean
Job Function
Food & Beverage
VA
Type
Part Time
ID
2017-2570
Schedule
Variable

Overview and Responsibilities

POSITION PURPOSE

This position is responsible for assisting restaurant staff in clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic restaurant cleaning duties.  Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.

 

B.F. SAUL COMPANY HOSPITALITY GROUP’S CORE VALUES

Our Big 3 highlights the most important standards that we strive to achieve. 

  1. Happy, professional team members who demonstrate aggressive friendliness.
  2. A clean, crisp, safe property where everything works.
  3. Guests and team members receive all that they expect . . . plus a little bit more.

Each team member is empowered to satisfy guests, ensuring their willingness to return.

 

As a team member, your support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your own success as well as that of the Hotel. 

 

10 STEPS TO LIVING OUR BIG 3

Happy, professional team members who demonstrate aggressive friendliness.

  1. Know our hotel
  2. Present a polished image
  3. Smile and practice the 10-5 rule
  4. Cleanliness is everyone’s job

A clean, crisp, safe property where everything works.

  1. Details make the difference
  2. Safety is no accident

Guests and team members receive all that they expect . . .

  1. Consistently provide service excellence
  2. Follow up and follow through
  3. Find a way to say “yes”

. . . Plus a little bit more

  1. Create a “wow”

 

POSITION COMPETENCIES

  • Customer focus
  • Communication
  • Decision quality
  • Handles pressure well
  • Self/workload management
  • Adaptability
  • Teamwork
  • Conflict management
  • Problem solving
  • Attention to detail
  • Priority Setting

 

 

 

 

Qualifications

REQUIRED SKILLS AND EXPERIENCE

Education:  High school diploma/GED or equivalent experience required. 

 

Experience/Knowledge/Skills/Abilities:  Must be customer focused, pay attention to details, and work well with others.  Must be able to perform job duties in a repetitious and fast paced environment. 

 

Physical:  Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.  Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.   

 

PREFERRED SKILLS AND EXPERIENCE

Experience/Knowledge/Skills/Abilities:  Prefer one year prior bussing experience in a fast paced environment. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 Guest Service:  Greets all guests in a courteous and friendly manner.  Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.  Assists other team members as necessary to meet guest needs.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.

 

Bussing/Cleaning:  Responsible for clearing and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the dish room, and assists other restaurant and kitchen staff as needed.     

 

Safety/Risk Management:  Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.  Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.  Knowledgeable of hotel emergency procedures.

 

Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy.

 

Miscellaneous/Other Duties:  Completes all required side work, and takes initiative to jump in to assist servers, dishwashers, or other restaurant staff as needed.  Works as a team player and actively contributes to the success of the guest’s experience. 

 

 

 

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