This position is responsible for cleaning the public areas of the properties to B. F. Saul Company Hospitality Groupquality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations. Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
- Cleanliness: Responsible for cleaning and ensuring necessary amenities and supplies are provided. Ensures cart, linens, public areas, and equipment are clean and in working order.
- Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
- Safety/Risk Management: Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
- Self Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings. Responsible for proper use of all equipment and supplies.