This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations.
Maximizes Guest Satisfaction Scores: Identifies potential obstacles to exemplary service. Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
Financial Responsibility: Assists in managing expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in B. F. Saul Company Hospitality Group’s Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements new B. F. Saul Company Hospitality Group and brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.
People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team. Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement determined by B. F. Saul Company Hospitality Group’s annual Team member Opinion Survey and communicates results from the survey to the hotel staff in a timely manner. Ensures annual team member turnover falls within B. F. Saul Company Hospitality Group’s acceptable guidelines and reacts to any turnover concerns
Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel team members and leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs.
Education: High school diploma or GED required. College degree or equivalent experience required.
Experience/Knowledge/Skills/Abilities: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast paced environment. Must be able to effectively communicate with all levels within and outside the organization and have the ability to effectively problem solve with all.
EEO AA M/F/Vet/Disabled