B. F. Saul Company Hospitality Group

  • Area Event Operations Manager

    Location
    Courtyard Tysons Corner
    City
    McLean
    Job Function
    Sales
    State
    VA
    Type
    Full Time
    ID
    2018-3249
  • Overview and Responsibilities

    The Area Event Operations Manager is responsible for overseeing the client experience and ensuring consistent, high level service throughout each phase of property events. This individual ensures meetings and events have a seamless turnover from sales to service. The Area Event Operations Manager recognizes opportunities to maximize revenue by up-selling and offering enhancements to the event. This individual is responsible for successful execution of events and client satisfaction to ensure repeat bookings.

    The Area Event Operations Manager focuses on client and hotel objectives in support of Our Quality Pledge and Standards of Service. This position requires active participation in the sales effort with focus on market priorities under the guidance and supervision of the Director of Sales / Director of Catering. The Area Event Operations Manager will have direct involvement with clients and represent the sales team. The position will participate in special assignments as requested.

     The Area Event Operations Manager is responsible for, but not limited to the following:Assumes responsibility for the group upon contract signature and coordinates all details as they pertain to booking links, reservations, event details, etc.

    1. Assumes responsibility for the group upon contract signature and coordinates all details as they pertain to booking links, reservations, event details, etc.
    2. Oversees client experience from file turnover through the post-event sales phase. Responds to and handles guest problems and complaints related to events and meetings.
    3. Collaborates with Director of Revenue to manage group room blocks effectively including cutoff dates, rooming lists, etc.
    4. Conducts formal pre-event meetings as required to review/communicate group needs. Ensures proper and prompt follow up on all upsell opportunities.
    5. Manages meeting space, room set up, food and beverage and audio visual requirements. Delegate to Sales & Catering Coordinator as appropriate.
    6. Ensures that events progress seamlessly by following established procedures, collaborating with other team members, and ensuring detailing accuracy.
    7. Oversee the Banquet Event Order (BEO) detailing process and ensure BEOs are completed timely and accurately. Delegate to the Sales & Catering Coordinator as appropriate.
    8. Collaborates with food and beverage to communicate event details and meeting requirements for assigned groups via the Banquet Event Orders.
    9. Collaborates with all other operational departments to communicate group details via the group resume pertaining to arrival/departures, billings, special requests, etc.
    10. Greets client upon arrival and hands-off to the Operations team for the execution of details.
    11. Proactively identifies operational challenges associated with his/her group and determines how to best work with the property staff and client to solve these challenges and/or develop alternative solutions.

    Qualifications

    Education: 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or related major, preferred.

    Experience/Knowledge/Skills/Abilities

    • At least 1 year experience required, 2-3 years experience preferred in a hotel or event management role.
    • Excellent oral and written communication skills.
    • The ability to cohesively present thoughts and ideas.
    • Demonstrate excellence in communications, independent problem solving skills and identify process improvements needed.
    • Strong knowledge of Microsoft Office and Excel.

    Physical Requirements: Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift. Ability to push, pull, and lift up to 20 pounds on occasional basis.

     

    EEO AA M/F/Vet/Disabled

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