The Operations Manager at Towne Place Suites Gaithersburg is responsible for ensuring outstanding guest service and effective operations of the front desk. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.
Education: High school diploma or GED required. College degree or equivalent experience preferred.
Experience/Knowledge/Skills/Abilities: 5+ years of front desk and 1+ years supervisory/management experience in a hotel environment required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with team members and guests. Must be able to manage multiple priorities in a fast-paced environment. Demonstrates clear written and verbal communication skills. Proficiency with Opera or similar system preferred.
Physical: Ability to lift, push or pull up to 75 pounds on an occasional basis.
EEO AA M/F/Vet/Disabled