B. F. Saul Company Hospitality Group

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This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities:  - Engineering:  Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.   - Guest service: Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.  Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service.    - Identifies concerns and provides maintenance solutions:  Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.  - Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.   - Works collaboratively with all others:  Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.   - Works safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.  Adheres to B. F. Saul Company Hospitality Group attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.    
Location
TownePlace Suites Dulles
City
Sterling
State/Province
VA
Job Function
Engineering
Type
Part Time
This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Groupquality standards.  Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.  Follows CSM high standards of quality to ensure guest satisfaction.  Must be available to work a flexible schedule to include Saturday, Sunday and holidays. Responsibilities: - Cleanliness:  Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms.   - Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Location
Holiday Inn Express Germantown
City
Germantown
State/Province
MD
Job Function
Housekeeping
Type
Part Time
This is a Part Time position Friday - Sunday Availability AM and PM   Position responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service: Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.    - Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.  - Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.  - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
Location
SpringHill Suites Dulles
City
Sterling
State/Province
VA
Job Function
Guest Services
Type
Full Time
Job Summary   To help maximize total sales and revenue penetration, RevPar index growth, meet and exceed individual and team goals as it relates to budget through proper management of inventories and through proper entering of group blocks, managing cutoff dates, and billing for both Crowne Plaza & Holiday Inn with attention to detail and accuracy.   The group coordinator will report to the Area Director of Revenue Management.  Close coordination and interaction will occur with the Director of Sales and Marketing, General Managers, and operational department heads.    Specific Responsibilities   - Build and enter all group and airline/contract blocks and rooming lists and create personalized group websites and web link as needed - Monitor cut-off dates, release unused blocked rooms in a timely manner and control all reservations against the blocks built - Monitor prior, during and post the group dates. Check for duplicated reservations and errors - Audit Delphi’s GRC report against Opera’s Group Pick Up report on a weekly or bi-weekly basis - Run Group Pick Up meeting with Sales Coordinators and Conference Service Manager - Communicating with Sales Managers and front desk on status of group information (i.e. resume/staff meeting). - Maintain good relationships with general managers, sales leaders and corporate team members. - Preparing special billing and coding of VIP's - Entering billing changes - Keep credit card deposits up to date - Review and charge no shows from the previous night for all reservations for Crowne Plaza - Review Advance Purchase deposits - Enter Transient reservations as needed - Answer all reservations email inquiry and phone inquiry - Prepare daily pick up/cut off/ no show report - Participate in revenue strategy meeting - Monitor inventory on a daily basis and balance inventory via Holidex & Opera - Review any duplicate & invalid credit card reservations with the FD team - Review and process travel agent/IHG commissions - Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs - Be familiar with duties of the Area Director of Revenue Management such as forecasting, coding, closing out and restricting dates, checking arrivals/departures - Perform administrative tasks on behalf of the Sales Department as needed - Present ideas expectations and information in a concise well organized way - Communicate all inventory levels to help the overall strategy of the hotel to maximize RevPAR and hotel goals and monitor room type availability daily - Regular and timely attendance is an essential function of this position
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Guest Services
Type
Full Time
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service:  Performs the manager-on-duty role during 3rd shift.  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.    - Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.   - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.      - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Location
Best Western Dulles
City
Sterling
State/Province
VA
Job Function
Front Office
Type
Full Time
This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service: Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.    - Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.  - Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.  - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
Location
Holiday Inn Dulles
City
Sterling
State/Province
VA
Job Function
Guest Services
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Holiday Inn National Airport
City
Arlington
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.  Schedule will be Friday and Saturday, 11pm- 7am. Responsibilities: - Guest Service:  Performs the manager-on-duty role during 3rd shift.  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.    - Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.   - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.      - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Location
TownePlace Suites Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Front Office
Type
Part Time
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations. Responsibilities: - Personally Delivers Exceptional Guest Service: Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner. Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained.  - Sales:  Actively participates in the hotel’s sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishes relationships with other area hotels, schools and universities and other community organizations. Responsible for maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotel’s sales team. Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.   - Maximizes Guest Satisfaction Scores: Identifies potential obstacles to exemplary service.  Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary.  Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.   - Financial Responsibility: Manages expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Responsible for reviewing/releasing payroll and ensuring effective labor management. Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing. Responsible for preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in B. F. Saul Company Hospitality Group’s Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.   - Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions. Analyzes current training programs and adjusts as needed. Implements new B. F. Saul Company Hospitality Group and brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.   - People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team.  Prepares and conducts annual team member reviews in a timely manner. Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable. Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement determined by B. F. Saul Company Hospitality Group’s annual Team member Opinion Survey and communicates results from the survey to the hotel staff in a timely manner. Ensures annual team member turnover falls within B. F. Saul Company Hospitality Group’s acceptable guidelines and reacts to any turnover concerns. - Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel team members and leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs. - Safety/Risk Management: Leads and participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and team member accidents/incidents in a timely and effective manner while following B. F. Saul Company Hospitality Group policy. Completes B. F. Saul Company Hospitality Group incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives.
Location
Hampton Inn & Suites Dulles
City
Sterling
State/Province
VA
Job Function
Administration
Type
Full Time
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.  - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.  - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Location
Crowne Plaza Auburn Hills
City
Auburn Hills
State/Province
MI
Job Function
Front Office
Type
Part Time
This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.    - Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.   - Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.   - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.   - Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Location
Crowne Plaza Auburn Hills
City
Auburn Hills
State/Province
MI
Job Function
Food & Beverage
Type
Full Time
For college graduates who are interested in going far with their careers in hospitality management, B. F. Saul Company Hospitality Group offers a 12-month self-directed, comprehensive management training program. The training program is rotational, allowing you to understand each department while developing your management skills.   Duties & Responsibilities: This position will rotate through the hotel(s). The management trainee will gain hands-on, relative experience and management skills while working in one or more of the following departments: - Human Resources - Front Office - Housekeeping - Restaurant/Room Service - Banquets - Kitchen - Engineering - Accounting - Sales/Catering   The trainee will be required to meet regularly with each of their department heads and will be required to successfully complete each departmentally specific training checklist before advancing to the next department/position. This position will attend all supervisory and management training courses provided by the hotel(s) and the Company. This position will also participate in all meetings conducted in the hotel and specific department in which they are working at the time.
Location
B. F. Saul Co. Hospitality Group
City
Bethesda
State/Province
MD
Job Function
Manager In Training
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Must be available to work a flexible schedule to include Saturday, Sunday and holidays. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Housekeeping
Type
Part Time
The Training and Talent Acquisition Manager is primarily responsible for partnering with the Corporate Senior Human Resources Manager on training and talent acquisition related initiatives and programs, including but not limited to designing and implementing training, talent benchmark, succession planning programs and overseeing the recruitment cycle for Executive Committee level for the field team. The Training and Talent Acquisition Manager must possess a strong passion and affinity for the Human Resources profession and be a team player with an engaging and approachable style. This individual must possess strong presentation, communication skills and a dynamic presence. Having the ability to collaborate and the initiative to drive for results is key. This individual will be highly results-oriented, driven, focused and able to balance multiple priorities and issues. This individual reports to the Assistant Vice President of Human Resources and works closely with the Corporate and hotel key leadership teams to drive the desired results through focused training sessions and effective recruitment strategies.   DUTIES AND RESPONSIBILITIES:Duties will include, but are not limited to the following: - Design and develop training programs to support hotel operations as well as build and implement new initiatives that instill leadership fundamentals, compliance-related, job-related, technical and customer service related skills within our field hourly and managerial team members. - Assist Assistant Vice President of Human Resources in evaluating the effectiveness of training programs and ensuring trainings meet the Hospitality Group’s business needs and objectives. Partners closely with field Human Resources leaders and serves as a subject matter expert for learning and is relied upon to provide expertise as needed. - Partner with subject matter leaders and develop for difference audience groups. Knowledge of design and development methods in the hospitality or service industry is critical to the success of this position. - Oversee the full sourcing and recruitment cycle for field Executive Committee level positions. Collaborate with Hiring Managers and field HR leaders to strategically source the right candidates for the respective positions based upon our One Team! values, qualities of current top performers and must-have skills. Provide feedback and guidance to property teams as appropriate. - Enhance the sourcing, recruiting and interview process by using information obtained from field HR leaders, new hire check-ins and exit interviews.  - Manage and serve as the subject matter expert for the Company’s Applicant Tracking System, background check system and the Managerial Offer Letter Process. - Build partnerships with local sourcing organizations to keep the company in the forefront of any prospective candidates to include local colleges, culinary schools, military bases, veteran organization and other community career outreach. - Maintain recruitment metrics and report openings and hires and any data to the Senior Leadership team that will enhance the Company’s hiring practices. - Participation other aspects of the Human Resources functions as needed based on department and business priorities. - Develop and maintain company team communications, such as the Big 3 Bulletin, to ensure employees have knowledge of training and development events and resources. - Conduct Field Management exit interviews. - Assist AVP of Human Resources in designing and implementing a talent benchmark program that focuses on identifying top talent and succession planning for field team members. - Work with Corporate HR team to create and communicate orientation and onboarding expectations to field hotels and corporate hospitality - Manage multiple priorities in dynamic, changing environment - Undertake special projects on behalf of the AVP of Human Resources - Other assigned duties as requested JOB REQUIREMENTS (SKILLS /ABILITIES): - People management and project management experience highly desirable - Previous hotel management or hospitality human resources experience highly desirable - Knowledge of employment regulations and administrative requirements - Experience with change management and employees communications a plus - Excellent oral and written communications; the ability to produce written communication; speak comfortably to people one-on-one, in small groups and to large audiences. Must have ability to listen with empathy - Have ability to listen fairly and objectively, and promote action based on organization’s mission and values of past practices - Strong presentation skills and a dynamic presence - Strong work ethic and professional focus; the willingness to commit the time needed for success and to work smart towards company objectives - Technology competence with HRIS software and programs - High level of personal integrity, discretion and the ability to maintain confidentiality - Team oriented personality; the ability to work effectively to accomplish performance goals and objectives - Ability to handle multiple problems at once, keep files and records organized and in compliance and managing time effectively - Demonstrated excellence in communications, problem solving skills and process improvement - Excellent time management and problem resolution skills - Ability to use independent judgement to solve people and organizational issues - Demonstrated ability to stay positive and motivated in a growing, challenging and changing environment - Ability to travel mostly in DC Metro Area up to 25% of the time
Location
B. F. Saul Co. Hospitality Group
City
Bethesda
State/Province
MD
Job Function
Human Resources
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Must be available a flexible schedule to include weekends and holidays. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Holiday Inn Express Germantown
City
Germantown
State/Province
MD
Job Function
Housekeeping
Type
Full Time
This position is responsible for selling Maryland area hotels to the tour and travel market and sports segments, both domestically and internationally.  Responsibility for developing and implementing plan for not only outreach but also booking business with an emphasis on rooms and catering business.  This position works closely with on-property teams and revenue management to determine the best business and target accounts.  Focus on championing customer and owner objectives in support of Our Quality Pledge and Standards of Service. The hotel's and the company's Mission Statement is of paramount importance.  This position requires active participation in the direct sales effort to the tour and travel market segment as well as the sports market.  This is a position requiring direct customer focus and ability to sell our products and services to the tour and travel market segment.  This position is also responsible for generating new business and maintaining existing client/corporate accounts. This position has dual reporting to both the Holiday Inn Gaithersburg and Holiday Inn Express & Suites Germantown.   Responsibilities: - Sales/Revenue Maximization:  Responsible for achieving sales room night and revenue goals by business development, account management and hotel site sales calls. Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, market-specific organizations, and cultivating client database.   - Cost Control:  Responsible for management of sales expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.     - Guest Service:  Accountable for client satisfaction by ensuring service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.   - Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.  Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.   - Safety/Risk Management:  Support operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.   - Self/Workload Management: Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.  
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Sales
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Crowne Plaza Auburn Hills
City
Auburn Hills
State/Province
MI
Job Function
Housekeeping
Type
Full Time
  Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of an Area Sales Catering Sales Manager (Social Market). If you believe you have what it takes to bring our guests first class service, please apply.  This position is responsible for selling the area hotels with emphasis on all public areas in support of the hotels’ rooms and catering merchandising efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires active participation in the direct sales effort and is responsible for activities and procedure.  This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments.  This position is also responsible for generating new business and maintaining existing client/corporate accounts.  Responsibilities: - Sales/Revenue Maximization:   Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for  maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential.  Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.   - Cost Control: Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.      - Guest Service:  Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.    - Technical Acumen: Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.  Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.    - Safety/Risk Management:  Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.    - Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures. EOE  M/F/D/V  AA #BFIND123 DoubleTree by Hilton McLean Tysons
Location
DoubleTree by Hilton McLean Tysons
City
McLean
State/Province
VA
Job Function
Catering Sales
Type
Full Time
  Esta posición esta encargada de lavar la ropa de cama sucia y toallas mediante el uso de la maquinaria en lavanderia . Asistir y ayudar a los huéspedes proporcionando un servicio amistoso y profesional junto a las regulaciones de salud. Siguiendo siempre los estandares de cálidad que aseguran una satisfacción al huésped.   Responsibilities: - Limpieza: Responsable de completer los procedimientos de lavanderia, separar, lavar, secar, doblar, planchar, inspeccionar, transportar, organizar toda la ropa de cama , etc. Usar con cuidado los químicos para asegurar la sanitización este complete. Asegurarse que el carrito de trabajo, las telas, las habitaciones y las areas de trabajo esten limpias, almacenadas y listas para usar. -  Atención al cliente: Responsable de la satisfacción del huésped, lo correspondiente al área de lavanderia. Asistir y responder a las necesidades en una manera postiva y lo más pronto posible con los más altos niveles de cálidad en el servicio. Trabajar en equipo en las juntas y apoyar en las necesidades del departamento o que los demas puedan tener. Entender y seguir el programa de B.F Saul Company Hospitality Group de recuperación - Seguridad/Proceso de Riesgos: Asegurarse de tener un área limpia y segura en conjunto con las regulaciones de B.F Saul Hospitality Group, marca, local, estatal y federal. Inspeccionar las habitaciones y detectar si necesita algun mantenimiento y reportarlo. Tener conocimiento de como usar correctamente químicos utilizados en el área de Housekeeping. Seguir los procedimientos para huéspedes/empleados incidentes. Conocer los procedimientos en caso de una emergecia.  - Auto responsabilidad: Producir volúmenes de trabajo, planeando, organizando y prioritizando las labores. Apegarse a la política de B.F Saul Hospitality Group de Asistencia, apariencia y a las reglas de trabajo general. Asistír a las juntas de departamento y del hotel. Responsable del uso apropiado del equipo de trabajo y de los suministros.
Location
Hampton Inn Cascades
City
Sterling
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position works closely with the Executive Chef to ensure the culinary department operates effectively, including adherence to health regulations. Follows brand standards to ensure menus, presentation, food quality, and timely delivery meets client’s needs.   Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team members relations. Responsibilities:  - Food Quality and Production:  Accountable for managing staff to ensure highest level of food quality and production to standards.  Responsible for daily line checks, expediting for quality control, and other follow up as necessary.  Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.     - Presentation and Menu Development:  Ensures outstanding presentation through use records and photographs, and monitoring that plate set ups meet the photo-record standards.  Depending on brand standards, meets menu revision timelines.  Accountable for entire process including internal and competitive set analysis, and menu engineering.  Upon completion of menu changes, trains team and develops new menu items, use records, and photographs.  Communicates effectively with all other hotel managers involved to ensure overall menu changes occur effectively and by the deadline.      - Cost Control:  Actively involved in management of kitchen expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.    - Guest Service:  Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.   - Training:  Responsible for the training all team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.  Ensures all company, brand, and department specific training requirements are met.    - Safety/Risk Management:  Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team members incidents.    - People Management:  Responsible for interviewing, hiring, coaching, and development of all team members.  Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.    - Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Food & Beverage
Type
Full Time
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.  - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.  - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Location
SpringHill Suites Boca Raton
City
Boca Raton
State/Province
FL
Job Function
Front Office
Type
Full Time
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities:  - Engineering:  Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.   - Guest service: Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.  Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service.    - Identifies concerns and provides maintenance solutions:  Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.  - Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.   - Works collaboratively with all others:  Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.   - Works safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.  Adheres to B. F. Saul Company Hospitality Group attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.    
Location
TownePlace Suites Ft. Lauderdale
City
Ft. Lauderdale
State/Province
FL
Job Function
Engineering
Type
Full Time
This position is responsible for serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service to guests using proper serving techniques. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Serving Duties: Listens attentively, follows serving direction from banquet captain and event planner, and uses proper serving techniques.  According to function specifications, sets up, maintains, and takes down banquet rooms after service/event has concluded.   Busses trays in a timely manner, and keeps banquet area and meeting rooms neat, clean and presentable.   Adheres to all health regulations, keeping and local liquor laws.    - Helps control expenses:  Responsible for proper use of all banquet collateral and equipment.  Adheres to cost controls to reduce expenses and waste.    - Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.   - Works collaboratively with all others: Assists bartenders and works as a team player to ensure all guest needs are met. Works as a team player to ensure all guest needs are met.  Completes all assigned duties within or outside the normal scope of responsibilities.    - Side Work/Other Duties: Completes all required side work, and takes initiative to assist wherever necessary.  Actively contributes to the success of the guest experience. 
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Food & Beverage
Type
Part Time
This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Groupquality standards.  Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.  Follows CSM high standards of quality to ensure guest satisfaction.   Responsibilities: - Cleanliness:  Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms.   - Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Location
Holiday Inn National Airport
City
Arlington
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.  - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.  - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings. - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Location
Holiday Inn National Airport
City
Arlington
State/Province
VA
Job Function
Front Office
Type
Full Time
  Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of an Shuttle/Van Driver. If you believe you have what it takes to bring our guests first class service, please apply.  This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.  Responsibilities: - Guest Service:  Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.    - Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.     - Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.   - Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.    EOE  M/F/D/V  AA #BFIND123 DoubleTree by Hilton Mclean Tysons
Location
DoubleTree by Hilton McLean Tysons
City
McLean
State/Province
VA
Job Function
Guest Services
Type
Full Time
Are you looking for a Great place to work?! Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent. Currently we are in need of an Guest Services Supervisor. If you believe you have what it takes to bring our guests first class service, please apply.   This position is responsible for taking a lead role in preparing and cooking food items in accordance with B. F. Saul Company Hospitality Group /brand high quality standards.  Provides work direction to other cooks and enforces compliance with health regulations.  Helps ensure achievement of overall financial results, guest satisfaction and positive associate elations. Responsibilities: - Food Quality and Production:  Accountable for supervising staff to ensure highest level of food quality and production to standards.  Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessary.  Recognizes opportunities for improvement, and implements the necessary changes. Develops standard operating procedures to maximize quality.  Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.    - Presentation / Menu Changes:  Ensures outstanding presentation through use records and photographs, and monitors that plate set ups meet the photo-record standards.  Trains team on any menu changes, and works with Manager to develop new menu items, use records, and photographs.    - Cost Control:  Works closely with manager to monitor and keep kitchen expenses down and maximize profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.    - Guest Service:  Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.   - Training:  Responsible for training all team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.  Ensures all company, brand, and department specific training requirements are met.   - Safety/Risk Management:  Leads by example with food safety standards and food storage.  Conducts routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents.    - People Management:  Works with manager and assists with interviewing, hiring, coaching, and development of all team members.  Helps evaluate staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.    - Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all required meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.   EOE M/F/D/V  AA#BFIND123 DoubleTree by Hilton McLean Tysons
Location
DoubleTree by Hilton McLean Tysons
City
McLean
State/Province
VA
Job Function
Front Office
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Hampton Inn Dulles South
City
Chantilly
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Fairfield Inn & Suites
City
Herndon
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position is responsible for preparing and setting up breakfast area, assisting in greeting and seating breakfast guests, clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic breakfast area cleaning duties. The shift for this position is between 5am-11am weekdays and weekends.  Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service: Greets all guests in a courteous and friendly manner.  Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.  Assists other team members as necessary to meet guest needs.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Bussing/Cleaning: Responsible for preparing, setting and clearing breakfast  and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the prep room, and assists other hotel staff as needed.        - Safety/Risk Management:  Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and prep room.  Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.  Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy.    - Miscellaneous/Other Duties: Completes all required side work, and takes initiative to jump in to assist other hotel staff as needed.  Works as a team player and actively contributes to the success of the guest’s experience.    - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling product and supplies. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
Location
Hampton Inn Dulles South
City
Chantilly
State/Province
VA
Job Function
Food & Beverage
Type
Part Time
This position is responsible for cleaning and sanitizing all dishware and equipment, and completing general routine cleaning tasks.  Adheres to all health regulation, and follows high standards of quality to ensure guest satisfaction.          Responsibilities: - Dish Room / Washing Duties: Maintains the dish machine, ensuring minimum temp requirements are maintained.  Cleans the dishwasher, changes the water based on amount of use, and cleans curtains and traps.  Air dries dishes as needed to ensure no spots, and ensures proper storage (not stored wet).  Inspects dishes being washed and re-washes as necessary.    - Cleaning: Responsible for removal of trash, breaking down boxes, railroad scheduled cleaning, and maintaining floors.  Completes deep cleaning projects, quarterly power sprays the kitchen, and may often be asked to clean other areas such as the associate break room.   - Guest Service:  Anticipates and responds to varying levels of business to meet the needs of internal and external customers.  Willing assists others on the team within and outside the department to ensure guest needs are met.    - Cost Control:  Responsible for proper use of all equipment.  Adheres to cost controls to reduce expenses and waste.  Monitors use of dishwashing and cleaning chemicals to reduce cost, and helps to reduce breakage during washing and storage process.    - Works Safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Operates all equipment following safe and proper procedures. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.   - Other Duties: Often asked to plate for banquet events, food preparation, production assignments such as cutting bulk prep of vegetables or other duties.  Assists other areas as needed.
Location
Crowne Plaza Auburn Hills
City
Auburn Hills
State/Province
MI
Job Function
Food & Beverage
Type
Full Time
This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service: Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.    - Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.  - Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.  - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
Location
Best Western Dulles
City
Sterling
State/Province
VA
Job Function
Front Office
Type
Full Time
This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction. This opening is for the morning server shifts beginning at 5:30am.  Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.    - Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.   - Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.   - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.   - Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Location
Courtyard Tysons Corner
City
McLean
State/Province
VA
Job Function
Food & Beverage
Type
Full Time
This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Hours needed are 6am - 10am and 3pm - 7pm. Responsibilities: - Guest Service:  Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.    - Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.     - Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.   - Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Guest Services
Type
Part Time
This position is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.   Responsibilities: - Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction. - Financial Results and Cost Control:  Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Groupprocurement guidelines and applies good business judgment. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy. - People Management and Training:  Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies.  Promotes collaboration and positive, professional work environment.  - Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Responsible for all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures. - Safety/Risk Management:  Conduct routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Guest Services
Type
Full Time
This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service:  Performs the manager-on-duty role during 3rd shift.  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.    - Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.   - Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.      - Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Location
Holiday Inn National Airport
City
Arlington
State/Province
VA
Job Function
Front Office
Type
Full Time
At Holiday Inn Gaithersburg our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn you're more than just a job title. We look for team members who are friendly, welcoming and full of life; people who are always finding way to make every guest's experience an enjoyable one.   Holiday Inn Gaithersburg is looking for a Food & Beverage Supervisor to join our busy and professional team.This position assists in ensuring the restaurant, room service and banquets operates effectively, including adherence to all health regulations.  Uses leadership skills to assist in driving revenue, maximizing profit and ensuring quality.  Supervises assigned staff/departments to ensure achievement of overall financial results, guest satisfaction and positive team member relations.  Responsible for ensuring smooth function of banquet events and restaurant during shift. May be required to work at Holiday Inn Express Germantown on occasion. Schedule will vary depending on events, ability to work am or pm required as well as weekends and holidays.
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Food & Beverage
Type
Full Time
Housekeeping   Esta posición es responsable de limpiar las habitaciones de huéspedes bajo los estandares de cálidad de B.F Saul Company Hospitality Group. Asistir y ayudar a los huéspedes proporcionando un servicio amistoso y profesional junto a las regulaciones de salud. Siguiendo siempre los estandares de cálidad que aseguran una satisfacción al huésped.     Responsabilidades:     Limpieza: Responsable de la limpieza, asegurando que la habitación tenga las amenidades y suministros necesarios. Garantizar que el carrito de trabajo, la ropa, las habitaciones y el equipo estén limpios y en funcionamiento.   Atención al cliente: Responsable de la satisfacción del huésped, lo correspondiente al área de Housekeeping. Asistir y responder a las necesidades en una manera postiva y lo más pronto posible con los más altos niveles de cálidad en el servicio. Trabajar en equipo en las juntas y apoyar en las necesidades del departamento o que los demas puedan tener. Entender y seguir el programa de B.F Saul Company Hospitality Group de recuperación.   Seguridad/Proceso de Riesgos: Asegurarse de tener un área limpia y segura en conjunto con las regulaciones de B.F Saul Hospitality Group, marca, local, estatal y federal. Inspeccionar las habitaciones y detectar si necesita algun mantenimiento y reportarlo. Tener conocimiento de como usar correctamente químicos utilizados en el área de Housekeeping. Seguir los procedimientos para huéspedes/empleados incidentes. Conocer los procedimientos en caso de una emergecia.     Auto responsabilidad: Producir volúmenes de trabajo, planeando, organizando y prioritizando las labores. Apegarse a la política de B.F Saul Hospitality Group de Asistencia, apariencia y a las reglas de trabajo general. Asistír a las juntas de departamento y del hotel. Responsable del uso apropiado del equipo de trabajo y de los suministros.      Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Hampton Inn & Suites Dulles
City
Sterling
State/Province
VA
Job Function
Housekeeping
Type
Full Time
This position is responsible for supporting the hotel’s rooms and catering sales efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires support of the direct sales effort.  This is a position requiring direct customer focus and ability to support the selling of our products and services to a wide range of market segments.  This position is also responsible for supporting client/corporate accounts.    Candidates must be available to work 40 hours per week with a Monday-Friday standard business hours schedule. Nights and weekends are not typical, however there may be an occasion where business needs require working non-standard times. Responsibilities: - Support Sales/Revenue Maximization:   Provides administrative and general support to the sales and catering team in a variety of activities including phone support, acting as a secondary contact for all groups, meetings and banquet related functions; assists with detailing groups and catering accounts as needed; fielding inquiries and qualifying incoming leads; creation and distribution of weekly reports to the operations team; process check receipts; assist with reporting and billing for groups and meetings, and additional administrative support tasks as required. The ideal candidate would also be familiar with creating and updating collateral and marketing materials and have an interest in social media marketing.   - Guest Service:  Support client satisfaction by ensuring sales and catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.    - Technical Acumen: Responsible for utilizing sales and catering tools/systems including Delphi.fdc, OnQ and FOSSE. Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.Utilizes tools provided by the brands for creation of marketing materials. Supports by updating the hotels electronic displays with relevant content and daily meeting postings in Four Winds Interactive and Breeze platforms.   - Safety/Risk Management:  Support sales and catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents.    - Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates good time management and adherence to project deadlines. Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Location
Courtyard Tysons Corner
City
McLean
State/Province
VA
Job Function
Sales
Type
Full Time
This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities:  - Engineering:  Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.   - Guest service: Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.  Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service.    - Identifies concerns and provides maintenance solutions:  Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions.  - Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.   - Works collaboratively with all others:  Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.   - Works safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.  Adheres to B. F. Saul Company Hospitality Group attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.    
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Engineering
Type
Full Time
Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of an Accounting Clerk.  The starting pay for this position is $16 an hour.  If you believe you have what it takes to assist our detailed Accounting team, please apply.    POSITION PURPOSE   This position will assist the Controller in the financial activities of the company’s hotels in accordance with generally accepted accounting principles and B. F. Saul Company Hospitality Group policy.  They will support the accounting team members in their day to day task as well as train newly hired team members to the department.   POSITION COMPETENCIES - Decision Quality - Attention to detail - Customer Focus - Problem Solving - Communication - Self/workload management  ESSENTIAL DUTIES AND RESPONSIBILITIES   The position will be responsible for completing and or assisting team members with the following operations and adherence to all published B. F. Saul Company Hospitality Group accounting policies and procedures to include but not limited to:             - Income Audit - Review Night Audit work in the company’s Business Application Recording and Tracking system (BART) - Insure accuracy of posting - Review all adjustments - Post daily cash deposit - Reconcile credit card activity daily - Compile and present daily financial packet for GM and Controller review and approval - Accounts Receivable - Process invoices on City Ledger - Maintain Aging Report - Follow up on past due receivables - Processes direct bill applications - Maintain a current list of client with approved direct bill privileges - Processes advance deposit on groups and catering functions - Payroll - Review payroll records weekly for accuracy. - Coordinate with department managers to insure accurate time cards and appropriate sign offs - Ensure that all additional employee compensation is approved by management and processed timely and accurately - Record approved sick and vacation time on time cards - Insure weekly schedules are input by the department managers - Input server tips to payroll system - Compile and present final payroll package for GM and Controller review and approval - Special Project as assigned.  
Location
DoubleTree by Hilton McLean Tysons
City
McLean
State/Province
VA
Job Function
Accounting
Type
Full Time
This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Groupquality standards.  Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.  Follows CSM high standards of quality to ensure guest satisfaction.   Responsibilities: - Cleanliness:  Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms.   - Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Location
Crowne Plaza Auburn Hills
City
Auburn Hills
State/Province
MI
Job Function
Housekeeping
Type
Part Time
This position is responsible for overseeing the overall management and operation of the hotel. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team member relations. Responsibilities: - Personally Delivers Exceptional Guest Service:  Accountable for maintaining high service and quality standards according to brand including Quality Assurance Inspections and Guest Satisfaction Surveys. Communicates guest feedback to hotel staff and addresses trends/issues with staff in a timely manner.  Encourages and collaborates with hotel team to set an example of the expected level of guest service. Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained.   - Sales:  Actively participates in the hotel’s sales efforts, analyzes and negotiates      business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. Assists in maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotel’s sales team. Works in conjunction with Revenue Manager and Sales Team to implement sales strategies and a business mix that will help ensure the hotel achieves maximum revenue potential. Provides direction to operations team to ensure the service and quality needs of negotiated accounts and groups are met consistently.   - Maximizes Guest Satisfaction Scores: Identifies potential obstacles to exemplary service.  Uses available tools and knowledge to implement ideas to maximize guest satisfaction scores. Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Responds to guest concerns which arise on surveys when necessary. Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.   - Financial Responsibility: Assists in managing expenses according to budgeted/forecasted guidelines to maximize hotel profitability. Assists in reviewing/releasing payroll and ensuring effective labor management. Utilizes the B. F. Saul Company Hospitality Group procurement system effectively and adheres to the approved vendor network for purchasing. Assists in preparation and management of the hotel budget and ongoing forecasting efforts. Communicates financial forecasts via weekly reporting and critiques month end financial results via month end reporting. Shares revenue forecasts with leadership team to ensure departmental expense is adjusted accordingly. Reviews A/R and A/P with emphasis on following accounting procedures as outlined in B. F. Saul Company Hospitality Group’s Internal Accounting Audit. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.   - Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. Ensures the new hire training process effectively prepares new team members for their positions.  Analyzes current training programs and adjusts as needed. Implements new B. F. Saul Company Hospitality Group and brand training initiatives in a timely manner. Utilizes training resources effectively and ensures all training requirements are met.   - People Management: Responsible for effectively interviewing, hiring, coaching and developing hotel team members and management team.  Addresses performance issues accordingly and takes appropriate corrective action to hold team members accountable.  Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing team members. Effectively addresses areas for improvement determined by B. F. Saul Company Hospitality Group’s annual Team member Opinion Survey and communicates results from the survey to the hotel staff in a timely manner. Ensures annual team member turnover falls within B. F. Saul Company Hospitality Group’s acceptable guidelines and reacts to any turnover concerns. - Self/Workload Management: Responsible for effective self/workload management and adjusting work schedule as dictated by business needs. Provides guidance and assistance to the hotel team members and leadership team to ensure their workloads are appropriate and managed effectively. Demonstrates clear written and verbal skills. Promotes a productive, professional and collaborative work environment. Plays an active role in leading daily team meetings and weekly/monthly departmental/hotel meetings to ensure proper communication and planning occurs. - Safety/Risk Management: Participates in monthly Safety Committee Meetings. Assists in conducting routine inspections of the hotel operation/building to maintain standards of B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Ensures a clean and safe work environment. Understands the importance of handling all guest and team member accidents/incidents in a timely and effective manner while following B. F. Saul Company Hospitality Group policy. Completes B. F. Saul Company Hospitality Group incident reports and follows up within appropriate time frame. Assists in promoting corporate safety programs and initiatives.
Location
Holiday Inn Express Germantown
City
Germantown
State/Province
MD
Job Function
Administration
Type
Full Time
Position Summary: HR Coordinator, is needed to provide administrative support to the Human Resources Department in all functional areas of human resources including benefit administration, employee recognition, Recruitment and Training, Human Resources audits/filing system and administrative duties.  The HR Coordinator is a critical role for the hotels and human resources department and supports the overall HR efforts collaboratively with the Area HR Director.  The role acts as a primary liaison in providing day to day support to the Area HR Director and engaging in HR functions associated with the hotels.   Specific Responsibilities:   Benefits Administration: Assist with enrolling team members in medical, vision, dental and voluntary benefits. Input enrollment information on the carrier websites. Receive and process team member requests (employment verification, payroll & benefit questions).   Employee Recognition: Complete birthday/anniversary listings and cards to team members; assist with quarterly all team meeting and celebratory events. Utilize Ultipro to print out paystubs for team members by request. Complete Shoes for Crews ordering and manage complimentary room requests. Assist in the administrative aspects of employee recognition programs including Team Member of the Month.   Recruitment: Assist with hotel held recruitment fairs and events centered on creating a diverse talent pool. Print and post weekly job postings. Assists in the creation, updates and closing of job postings; initiate the processing of employment applications. Manages recruitment process to completion and onboarding of new team members; conducts monthly new hire orientation.   Human Resources Audits/Filling system:  Manage the administration of I9s/employment eligibility expiration tracking, updates and status changes. Complete HR file audits. Keep HR binders update with only active employees and ensure proper storage of terminated files noting the appropriate purge date. Filing and assistance with HR audits (personal and medical files, I9 compliance).   Administrative Duties: Create outlook reminders for events and applicable completion dates for management team. Create collateral to showcase HR organized events and reminders. Keep track of inventory within the HR department and order creating a purchase order as deemed necessary. Manage HR bulletin boards to ensure all posters and information posted is updated and accurate.
Location
Holiday Inn Gaithersburg
City
Gaithersburg
State/Province
MD
Job Function
Human Resources
Type
Full Time
This position is responsible for preparing and serving food and beverages to Starbucks guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group and franchise guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.    - Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.   - Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.   - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.   - Works collaboratively with all others:  Takes service orders, assists staff, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Food & Beverage
Type
Full Time
This position is responsible for assisting banquet staff in setting, clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic cleaning duties.  Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service: Greets all guests in a courteous and friendly manner.  Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.  Assists other team members as necessary to meet guest needs.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Bussing/Cleaning: Responsible for setting, clearing and resetting tables, service items, food and beverage, staging/flooring/display items, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the dish room, and assists other food and beverage staff as needed.   - Safety/Risk Management:  Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the banquet, restaurant, kitchen, and dish room.  Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.  Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy.     - Miscellaneous/Other Duties: Completes all required side work, and takes initiative to jump in to assist servers, dishwashers, or other restaurant staff as needed.  Works as a team player and actively contributes to the success of the guest’s experience.    - Expense Control:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
Location
Holiday Inn Dulles
City
Sterling
State/Province
VA
Job Function
Food & Beverage
Type
Full Time
This position is responsible for executing the following task: - Responsible for stocking bars with all garnishes, glassware, straws and napkins. - Maintains all bottle and keg beer pars during and after shift. Maintains requisition sheets. - Ensures bar areas remain clean. - Empties trash and spot sweeps whenever floor needs it, or when a Manager requests. - Restocks and prepares supplies for shift change and or close. - Performs opening/closing responsibilities, including party breakdown/duties. - Assists in cleanliness and organization of all bar storage areas. - Provide bartender with clean glassware - Assists in party setup of bars. - Assists in bar inventories as requested by management. - Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests. Assesses Guest demeanor and identifies when behavior should be called to the attention of a Manager. - Ensures ongoing Guest satisfaction by checking back after delivery of food, maintaining nonalcoholic drink levels, removing clutter, pre‐bussing as necessary and responding to Guest needs in a timely manner. - Works quickly and efficiently adhering to "Full hands in, Full hands out" philosophy. - Delivers food to tables and ensures the Guests have everything they need. - Adheres to all company safety and sanitation policies and procedures. - Assists other Team Members as needed or when business needs dictate  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.   Responsibilities: - Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.    - Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.   - Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.   - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.    - Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.   - Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.   - Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Location
Holiday Inn National Airport
City
Arlington
State/Province
VA
Job Function
Food & Beverage
Type
Full Time
This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Groupquality standards.  Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.  Follows CSM high standards of quality to ensure guest satisfaction.   Responsibilities: - Cleanliness:  Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms.   - Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Housekeeping
Type
Full Time
Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of a seasoned Host/Hostess.  The starting pay for this position is $12 an hour.  If you believe you have what it takes to bring our guests first class service, please apply.    This position is responsible for assisting restaurant staff in greeting and seating guests, clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic restaurant cleaning duties.  Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. Responsibilities: - Guest Service: Greets all guests in a courteous and friendly manner.  Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.  Assists other team members as necessary to meet guest needs.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   - Bussing/Cleaning: Responsible for clearing and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the dish room, and assists other restaurant and kitchen staff as needed.        - Safety/Risk Management:  Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and dish room.  Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.  Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy.    - Miscellaneous/Other Duties: Completes all required side work, and takes initiative to jump in to assist servers, dishwashers, or other restaurant staff as needed.  Works as a team player and actively contributes to the success of the guest’s experience.    - Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
Location
DoubleTree by Hilton McLean Tysons
City
McLean
State/Province
VA
Job Function
Food & Beverage
Type
Full Time
This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction. Responsibilities:     - Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order.    - Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.      - Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.   - Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.  
Location
Crowne Plaza National Airport
City
Arlington
State/Province
VA
Job Function
Housekeeping
Type
Full Time