B. F. Saul Company Hospitality Group

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Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of a Front Desk Agent.  If you believe you have what it takes to bring our guests first class service, please apply.  Here is the job description:

 

POSITION PURPOSE

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

 

-Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

 

-Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   

 

-Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

 

M/F/D/V AA EOE

  

#BFIND123

DoubleTree by Hilton McLean Tysons
McLean
VA
Job Function
Front Office
Type
Full Time

This position is responsible for coordinating the activities of the credit, billing, and collection efforts, the duties of general cashier and other accounting functions as needed. Interacts with guests in a friendly, courteous and professional manner to ensure guest satisfaction.


Responsibilities:

  1. Financial: Follows all accounting standard operating procedures to ensure accuracy of      accounts receivable, follow up and collection. Responsible for accuracy of contents of safe and issued banks, cash handling, and bank deposits.  Responsible for general ledger and income statement for the property assigned. Assists Property Accountant with other projects as assigned. 

  2. Cost Control:  Responsible for proper use of all equipment and supplies and adheres to cost controls to reduce expenses and waste.
     
  3. Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 
     
  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  5. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules, and department procedures. Attends all required department and hotel meetings.    
SpringHill Suites Boca Raton
Boca Raton
FL
Job Function
Accounting
Type
Full Time

This position is responsible for overall engineering operations.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations. 


Responsibilities:

  1. Engineering: Understand preventive maintenance, routine inspections, guest service recovery, asset protection, procurement guidelines and capital expenditures.  Learns the impact of maintaining company assets within budget guidelines and how it impacts the overall financial success of the hotel property.

  2. Identifies concerns and provides repair/maintenance solutions:  Assesses and evaluates functionality of all equipment and assets. Perform and/or supervise maintenance work as needed or scheduled to lengthen the life and usefulness of items so long term savings can be realized. Keep the property well maintained, equipment serviced and in good repair.
     
  3. Helps control expenses:  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.  Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
     
  4. Management/Supervisory: Effectively manage a department and team, resulting in optimum financial success, guest satisfaction and employee relations and completion of all hotel initiatives. Monitor and manage all payroll/labor expenses.  
     
  5. Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Is knowledgeable in all engineering SOP’s, and sets the example for others by following all B. F. Saul Company Hospitality Group and brand requirements. 
     
  6. Provides on-the-job-training:Identifies training opportunities, and provides one-on-one training in specific tasks or SOP’s as appropriate.
     
  7. Works collaboratively with all others:  Supports all departments to ensure excellent customer service as it relates to maintenance and equipment issues.  Completes all assigned duties within or outside the normal scope of responsibilities.
      
  8. Works safely:  Maintains a clean and safe work environment in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  9. Self/Workload Management: Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. Must have high level of technical expertise as it relates to the position. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and have high attention to detail. Must be able to work in an environment with frequent interruptions and tight deadlines
TownePlace Suites Ft. Lauderdale
Ft. Lauderdale
FL
Job Function
Engineering
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

TownePlace Suites Ft. Lauderdale
Ft. Lauderdale
FL
Job Function
Housekeeping
Type
Full Time

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.


Responsibilities: 

  1. Engineering:  Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
     
  2. Guest service: Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.  Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service. 
     
  3. Identifies concerns and provides maintenance solutions:  Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. 

  4. Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.
     
  5. Works collaboratively with all others:  Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
     
  6. Works safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  7. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.  Adheres to B. F. Saul Company Hospitality Group attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.    
SpringHill Suites Boca Raton
Boca Raton
FL
Job Function
Engineering
Type
Full Time

This position is responsible for processing all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry machinery to B. F. Saul Company Hospitality Groupquality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Cleanliness:  Responsible for completing all laundry procedures; sort, wash, dry, fold, iron, inspect, transport, organize all hotel linens; operate, clean and maintain equipment; safely use chemicals to ensure sanitation standards are met.  Ensures cart, linen, rooms, work areas and equipment are clean, stocked and in working order. 

  2. Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   

  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects work area and equipment for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures. 

  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Holiday Inn Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

TownePlace Suites Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

TownePlace Suites Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

Best Western Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

 

This position requires availability to work a 1st or 2nd shift (7am-3pm or 3pm-11pm) on weekdays and weekends.

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

  2. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

  3. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Hampton Inn Dulles South
Chantilly
VA
Job Function
Front Office
Type
Full Time

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

  2. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

  3. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
SpringHill Suites Boca Raton
Boca Raton
FL
Job Function
Front Office
Type
Full Time

The Catering Sales Manager for Holiday Inn Express & Suites in Germantown  is responsible for selling the total hotel with emphasis on all public areas in support of the hotels rooms and catering merchandising efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires active participation in the direct sales effort and is responsible for activities and procedure.  This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments.  This position is also responsible for generating new business and maintaining existing client/corporate accounts. 


Responsibilities:

  1. Sales/Revenue Maximization:   Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for  maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential.  Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.
     
  2. Cost Control:  Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.  
      
  3. Guest Service:  Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. 
     
  4. Technical Acumen:  Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.  Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.
     
  5. Safety/Risk Management:  Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. 
     
  6. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn Express Germantown
Germantown
MD
Job Function
Catering Sales
Type
Full Time

This position requires availability on Saturday and Sunday from 7am to 3pm. This position is responsible for safely transporting guests to their destinations, providing information and luggage assistance, in a friendly, courteous, and professional manner. This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction. 


Responsibilities:

  1. Guest Service:  Safely transport guests to their destinations, provide information and luggage assistance. Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Ability to assist and direct guests by knowledge of hotel property, amenities, local area, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 
     
  2. Vehicles: Fill out all required logs and complete safety checks of the vehicles. Ensure there is gas in the vehicle and that it is clean and presentable by picking up trash and periodically going through a car wash.  
     
  3. Cost Control:  Responsible for proper use and basic maintenance of hotel vehicle, all equipment and supplies, and adheres to cost controls to reduce expenses and waste. Plan to ensure avoiding unnecessary trips.
     
  4. Safety/Risk Management:  Responsible for the safe operation of hotel vehicle, and adheres to all applicable traffic laws. Responsible for completing the following checks:  preventive maintenance, DOT, and required safety equipment.  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  5. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
Hampton Inn Dulles South
Chantilly
VA
Job Function
Guest Services
Type
Part Time

 

This position requires availability to work 1st (7am-3pm) or 2nd (3pm-11pm) shifts (may vary) on weekdays, weekends, and/or holidays.

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

  2. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

  3. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
SpringHill Suites Dulles
Sterling
VA
Job Function
Front Office
Type
Full Time

This position is responsible for supporting the hotel’s rooms and catering sales efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires support of the direct sales effort.  This is a position requiring direct customer focus and ability to support the selling of our products and services to a wide range of market segments.  This position is also responsible for supporting client/corporate accounts. 


Responsibilities:

  1. Support Sales/Revenue Maximization:   Provides administrative and general support to the catering team in a variety of activities including acts as secondary contact for all meetings and banquet related functions; books and  manages catering accounts as needed; books individual events and qualifies for more business.
     
  2. Guest Service:  Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. 
     
  3. Technical Acumen:  Responsible for utilizing sales and catering tools/systems. Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.
      
  4. Safety/Risk Management:  Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. 
     
  5. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn National Airport
Arlington
VA
Job Function
Catering Sales
Type
Full Time

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

  2. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

  3. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Holiday Inn National Airport
Arlington
VA
Job Function
Front Office
Type
Full Time

The Operations Manager at Towne Place Suites Gaithersburg  is responsible for ensuring outstanding guest service and effective operations of the front desk.  Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure guest satisfaction, positive team member relations and achievement of overall financial results.


Responsibilities:

  1. Guest Service:  Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by implementing and delivering creative service programs designed to increase guest satisfaction.
     
  2. Financial Results and Cost Control:  Supports management of expenses to maximize hotel profitability. Assist in effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses. Follows B. F. Saul Company Hospitality Groupprocurement guidelines and applies good business judgment. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Uses expertise to advise and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
     
     
  3. People Management and Training:  Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Assists with interviewing, hiring, coaching, and development of all team members. Assists with required training for department team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Grouptraining policies.  Promotes collaboration and positive, professional work environment. 
     
  4. Self/Workload Management:  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Supports all front desk initatives. Must have high attention to detail, good communication skills and leadership ability. Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving. Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
     
  5. Safety/Risk Management:  Will lead the Safety Committee, while conducting routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state and federal regulations. Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. 
TownePlace Suites Gaithersburg
Gaithersburg
MD
Job Function
Front Office
Type
Full Time

As one of our Line Cooks you are responsible for preparing and cooking food items in accordance with B. F. Saul Company Hospitality Group /brand high quality standards.  Provides support to other cooks and enforces compliance with health regulations.  Helps ensure achievement of overall financial results, guest satisfaction and positive team member relations.Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service. 

 

Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to model appropriate operational standards including adhering to ticket times while maintaining high food quality.  Maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. 

 

Ideally, you are available to work both the am and pm shift as needed.
 

Holiday Inn Gaithersburg
Gaithersburg
MD
Job Function
Food & Beverage
Type
Part Time

Holiday Inn Gaithersburg, part of the BF Saul Hospitality Group, is looking for a Banquet Houseman to join our busy and professional team. There will be times you will be assisting our sister property, Holiday Inn Express Germantown with their banquet needs.  

 

At Holiday Inn Gaithersburg our job is to bring the joy of travel to everyone. That's where you come in. When you're part of the Holiday Inn you are more than just a job title.  We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.

 

The ideal candidate is likely to have has a reputation for delivering great service and being fun to work with, ideally in a hotel environment. They must be able to demonstrate initiative.

 

Responsible for setting, clearing and resetting tables, service items, food and beverage, staging/flooring/display items, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the dish room, and assists other food and beverage staff as needed.

 

This position will start out part-time. You must be able to work a varying schedule any day of the week, including Saturday and Sunday and holidays. A valid drivers license and clean driving record are required.  In return, Holiday Inn will give you a competitive salary and benefits package, as well as opportunities to learn new skills and grow your career.

 

Holiday Inn Gaithersburg
Gaithersburg
MD
Job Function
Food & Beverage
Type
Part Time

This position is responsible for ensuring overall effective operations of the Food and BEverage Department department, including adherence to all health regulations and liquor laws.  Uses leadership skills to drive revenue, maximize profit, and ensure quality.  Accountable for management of assigned staff to ensure achievement of overall financial results, guest satisfaction, and positive team member relations. 


Responsibilities:

  1. Effective Operation of Banquet Outlets:  Assists in leading the food & beverage staff to ensure department operates efficiently and business goals are achieved.  Attends appropriate meetings and communicates effectively with all responsible staff to ensure guest and team member needs are met.  
     
     
  2. Guest Service: Accountable for guest satisfaction by ensuring food and beverage service standards are met and guest needs are responded to in a timely manner.   Resolves guest complaints in courteous and friendly manner, focusing on service recovery when applicable.  Works side by side with staff to train and model appropriate guest service standards.
     
  3. People Management and Development: Assists in interviewing, hiring, coaching, and development of all team members.  Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.  Assists in training all team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.  Ensures all company, brand, and department specific training requirements are met.  
     
  4. Financial Expectations:   Supports business revenue goals by implementing and delivering service programs.  Responsible for building and maintaining client relationships to drive repeat business/customer referrals. Assists in implementing changes to banquet operations based on sales and guest comments.  Supports management of expenses to maximize hotel profitability. Supports effective labor management through proper scheduling, monitoring, and adjusting based on business needs and the departmental budget.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Manages and maintains company assets to stay within budget guidelines.     
     
  5. Safety/Risk Management:  Conduct routine inspections of banquet operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group’s procedures for guest/team member incidents. 
     
  6. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn National Airport
Arlington
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

Holiday Inn Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position works closely with the Executive Chef to ensure the culinary department operates effectively, including adherence to health regulations. Follows brand standards to ensure menus, presentation, food quality, and timely delivery meets client’s needs.   Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team members relations.


Responsibilities: 

  1. Food Quality and Production:  Accountable for managing staff to ensure highest level of food quality and production to standards.  Responsible for daily line checks, expediting for quality control, and other follow up as necessary.  Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.  
     
  2. Presentation and Menu Development:  Ensures outstanding presentation through use records and photographs, and monitoring that plate set ups meet the photo-record standards.  Depending on brand standards, meets menu revision timelines.  Accountable for entire process including internal and competitive set analysis, and menu engineering.  Upon completion of menu changes, trains team and develops new menu items, use records, and photographs.  Communicates effectively with all other hotel managers involved to ensure overall menu changes occur effectively and by the deadline.   
     
  3. Cost Control:  Actively involved in management of kitchen expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. 
     
  4. Guest Service:  Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.
     
  5. Training:  Responsible for the training all team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.  Ensures all company, brand, and department specific training requirements are met. 
     
  6. Safety/Risk Management:  Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team members incidents. 
     
  7. People Management:  Responsible for interviewing, hiring, coaching, and development of all team members.  Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. 
     
  8. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Crowne Plaza Auburn Hills
Auburn Hills
MI
Job Function
Food & Beverage
Type
Full Time

This position is responsible for balancing and closing previous business day and completing daily financial reports. This position successfully manages person in charge duties during the overnight shift, including showing sound judgment in making independent decisions and ensuring security protocols are being followed. Assists guests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Guest Service:  Performs the manager-on-duty role during 3rd shift.  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Ability to work independently or in a team in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
     
     
  2. Audit: Accountable for accurately balancing all revenue sources and completing daily financial reports. Process no-show reservations, prepare financial reports for managerial review. Close the financial day for the hotel.
     
  3. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
     
  4. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties. After completing financial tasks, works on assigned additional projects, stocking supplies and assisting other over-night staff as needed. Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.   
     
  5. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Best Western Dulles
Sterling
VA
Job Function
Front Office
Type
Full Time

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 

  2. Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

  3. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.

  4. Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Best Western Dulles
Sterling
VA
Job Function
Front Office
Type
Full Time

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. 
     
  2. Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
     
  3. Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
     
  4. Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
     
  5. Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Holiday Inn Dulles
Sterling
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. 
     
  2. Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
     
  3. Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
     
  4. Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
     
  5. Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Holiday Inn Dulles
Sterling
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

TownePlace Suites Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

TownePlace Suites Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

Best Western Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for preparing and cooking food items in accordance with B. F. Saul Company Hospitality Group /brand high quality standards.  Provides support to other cooks and enforces compliance with health regulations.  Helps ensure achievement of overall financial results, guest satisfaction and positive team member relations.


Responsibilities: 

  1. Food Quality and Production:  Accountable to ensure highest level of food quality and production to standards.  Responsible for daily line checks, ongoing audits of consistency and quality, and follow up as necessary.  Recognizes opportunities for improvement, and implements the necessary changes. Develops standard operating procedures to maximize quality.  Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service. 
     
  2. Presentation / Menu Changes:  Ensures outstanding presentation through use records and photographs, and monitors that plate set ups meet the photo-record standards.  Knowledge of menu changes, use records, and photographs. 
     
  3. Cost Control:  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. 
     
  4. Guest Service:  Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to model appropriate operational standards including adhering to ticket times while maintaining high food quality.
     
  5. Safety/Risk Management:  Leads by example with food safety standards and food storage.  Maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. 
     
  6. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn Dulles
Sterling
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

Best Western Dulles
Sterling
VA
Job Function
Housekeeping
Type
Full Time

Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of a Laundry Attendant.  If you believe you have what it takes to bring our guests first class service by assisting in the laundry, please read the job description below and apply. 

 

 

POSITION PURPOSE

This position is responsible for processing all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry machinery to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Cleanliness:  Responsible for completing all laundry procedures; sort, wash, dry, fold, iron, inspect, transport, organize all hotel linens; operate, clean and maintain equipment; safely use chemicals to ensure sanitation standards are met.  Ensures cart, linen, rooms, work areas and equipment are clean, stocked and in working order. 

 

Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   

 

Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects work area and equipment for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.

 

Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

EOE M/F/D/V AA

 

#BFIND123

DoubleTree by Hilton McLean Tysons
McLean
VA
Job Function
Housekeeping
Type
Part Time

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.


Responsibilities: 

  1. Engineering:  Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property.
     
  2. Guest service: Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service.  Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service. 
     
  3. Identifies concerns and provides maintenance solutions:  Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. 

  4. Follows B. F. Saul Company Hospitality Group’s standard operating procedures:  Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s.
     
  5. Works collaboratively with all others:  Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department.
     
  6. Works safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  7. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer.  Adheres to B. F. Saul Company Hospitality Group attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.    
TownePlace Suites Dulles
Sterling
VA
Job Function
Engineering
Type
Part Time

Are you looking for a Great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of a part time Server.  If you believe you have what it takes to bring our guests first class service, please read the job description below and apply. 

 

 

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

Guest Service: Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores.

 

Serving Duties: Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all F. Saul Company Hospitality Group cash handling/POS procedures.

 

Side Work: Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.

 

Helps control expenses: Follows F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 

 

Works Safely: Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.

 

Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.

 

Works collaboratively with all others: Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 

 

EOE M/F/V/D AA

 

#BFIND123

  

DoubleTree by Hilton McLean Tysons
McLean
VA
Job Function
Food & Beverage
Type
Part Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

SpringHill Suites Boca Raton
Boca Raton
FL
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning and sanitizing all dishware and equipment, and completing general routine cleaning tasks.  Adheres to all health regulation, and follows high standards of quality to ensure guest satisfaction.    

 

This position requires availability on Saturdays and Sundays.      


Responsibilities:

  1. Dish Room / Washing Duties:  Maintains the dish machine, ensuring minimum temp requirements are maintained.  Cleans the dishwasher, changes the water based on amount of use, and cleans curtains and traps.  Air dries dishes as needed to ensure no spots, and ensures proper storage (not stored wet).  Inspects dishes being washed and re-washes as necessary. 
     
  2. Cleaning:  Responsible for removal of trash, breaking down boxes, railroad scheduled cleaning, and maintaining floors.  Completes deep cleaning projects, quarterly power sprays the kitchen, and may often be asked to clean other areas such as the associate break room.
     
  3. Guest Service:  Anticipates and responds to varying levels of business to meet the needs of internal and external customers.  Willing assists others on the team within and outside the department to ensure guest needs are met. 
     
  4. Cost Control:  Responsible for proper use of all equipment.  Adheres to cost controls to reduce expenses and waste.  Monitors use of dishwashing and cleaning chemicals to reduce cost, and helps to reduce breakage during washing and storage process. 
     
  5. Works Safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Operates all equipment following safe and proper procedures. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Other Duties:  Often asked to plate for banquet events, food preparation, production assignments such as cutting bulk prep of vegetables or other duties.  Assists other areas as needed.
Courtyard Tysons Corner
McLean
VA
Job Function
Food & Beverage
Type
Part Time

Are you looking for a great place to work?!  Our team at the new DoubleTree by Hilton McLean Tysons Corner is looking for star talent.  Currently we are in need of a Senior Catering Sales Manager.  If you believe you have what it takes to bring our guests first class service, please review the job description below and apply.

 

POSITION PURPOSE

This position is responsible for selling the area hotels with emphasis on all public areas in support of the hotels’ rooms and catering merchandising efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires active participation in the direct sales effort and is responsible for activities and procedure.  This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments.  This position is also responsible for generating new business and maintaining existing client/corporate accounts.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

-Sales/Revenue Maximization:   Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for  maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential.  Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.

 

-Cost Control:  Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.   

 

-Guest Service:  Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. 

 

-Technical Acumen:  Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.  Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.

 

-Safety/Risk Management:  Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. 

 

-Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.

 

DoubleTree by Hilton McLean Tysons
McLean
VA
Job Function
Catering Sales
Type
Full Time

This position is responsible for supporting the hotel’s rooms and catering sales efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires support of the direct sales effort.  This is a position requiring direct customer focus and ability to support the selling of our products and services to a wide range of market segments.  This position is also responsible for supporting client/corporate accounts. 


Responsibilities:

  1. Support Sales/Revenue Maximization:   Provides administrative and general support to the sales and catering team in a variety of activities including acts as secondary contact for all groups, meetings and banquet related functions; books and  manages groups and catering accounts as needed; books individual reservations and events and qualifies for more business.
     
  2. Guest Service:  Support client satisfaction by ensuring sales and catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. 
     
  3. Technical Acumen:  Responsible for utilizing sales and catering tools/systems. Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.
     
  4. Safety/Risk Management:  Support sales and catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. 
     
  5. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all applicable daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Courtyard Tysons Corner
McLean
VA
Job Function
Sales
Type
Full Time

Breakfast Hostess weekday shift is 5am-1pm. Weekend is 6am-1pm.  This position is responsible for preparing and setting up breakfast area, assisting in greeting and seating breakfast guests, clearing and resetting tables in an efficient and courteous manner.  Adheres to all health regulations, stocks necessary supplies, and performs basic breakfast area cleaning duties.  This position will also assist as a room attendant as needed, cleaning guest rooms. Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Guest Service: Greets all guests in a courteous and friendly manner.  Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.  Assists other team members as necessary to meet guest needs.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.
     
  2. Bussing/Cleaning:  Responsible for preparing, setting and clearing breakfast  and wiping down tables and counters, disposal of garbage, cleaning floors, picking up dishes and glass wear, and re-stocking as necessary.  Transfers full tubs to the prep room, and assists other hotel staff as needed.    
     
     
  3. Safety/Risk Management:  Maintains a clean and safe work area, and handles all beverage/food in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Assist in maintaining sanitation and cleanliness of the restaurant, kitchen, and prep room.  Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.  Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings and adheres to B. F. Saul Company Hospitality Group attendance policy. 
     
  5. Miscellaneous/Other Duties:  Completes all required side work, and takes initiative to jump in to assist other hotel staff as needed.  Works as a team player and actively contributes to the success of the guest’s experience.
     
     
  6. Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling product and supplies. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
Fairfield Inn & Suites
Herndon
VA
Job Function
Food & Beverage
Type
Full Time

POSITION PURPOSE

This position is responsible for assisting restaurant staff in clearing and resetting tables in an efficient and courteous manner, Adheres to all health regulations, stocks necessary supplies, and performs basic restaurant cleaning duties.  Follows B. F. Saul Company Hospitality Group’s high standards of quality to ensure guest satisfaction.

 

B.F. SAUL COMPANY HOSPITALITY GROUP’S CORE VALUES

Our Big 3 highlights the most important standards that we strive to achieve. 

  1. Happy, professional team members who demonstrate aggressive friendliness.
  2. A clean, crisp, safe property where everything works.
  3. Guests and team members receive all that they expect . . . plus a little bit more.

Each team member is empowered to satisfy guests, ensuring their willingness to return.

 

As a team member, your support of Our Big 3 and the “10 Steps of Living Our Big 3” is critical to your own success as well as that of the Hotel. 

 

10 STEPS TO LIVING OUR BIG 3

Happy, professional team members who demonstrate aggressive friendliness.

  1. Know our hotel
  2. Present a polished image
  3. Smile and practice the 10-5 rule
  4. Cleanliness is everyone’s job

A clean, crisp, safe property where everything works.

  1. Details make the difference
  2. Safety is no accident

Guests and team members receive all that they expect . . .

  1. Consistently provide service excellence
  2. Follow up and follow through
  3. Find a way to say “yes”

. . . Plus a little bit more

  1. Create a “wow”

 

POSITION COMPETENCIES

  • Customer focus
  • Communication
  • Decision quality
  • Handles pressure well
  • Self/workload management
  • Adaptability
  • Teamwork
  • Conflict management
  • Problem solving
  • Attention to detail
  • Priority Setting
Holiday Inn Dulles
Sterling
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for processing all soiled hotel bed linens, terry and food and beverage table linens by operating all laundry machinery to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities:

  1. Cleanliness:  Responsible for completing all laundry procedures; sort, wash, dry, fold, iron, inspect, transport, organize all hotel linens; operate, clean and maintain equipment; safely use chemicals to ensure sanitation standards are met.  Ensures cart, linen, rooms, work areas and equipment are clean, stocked and in working order. 

  2. Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   

  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects work area and equipment for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures. 

  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Courtyard Tysons Corner
McLean
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. 
     
  2. Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
     
  3. Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
     
  4. Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
     
  5. Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Crowne Plaza National Airport
Arlington
VA
Job Function
Food & Beverage
Type
Full Time

This position is responsible for cleaning the public areas of the properties to B. F. Saul Company Hospitality Groupquality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.


Responsibilities: 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are provided. Ensures cart, linens, public areas, and equipment are clean and in working order. 
     
  2. Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Holiday Inn National Airport
Arlington
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning and maintaining public spaces, and stocking housekeeping supplies to B. F. Saul Company Hospitality Groupquality standards.  Assists housekeepers and guests as needed, by providing friendly, courteous and professional service, and adheres to health regulations.  Follows CSM high standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Cleanliness:  Responsible for cleaning hotel public spaces. Stocks housekeeping supplies and linen. Responsible for delivering housekeeping related items to guest rooms.
     
  2. Guest Service. Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Reports all maintenance needs and service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.
Holiday Inn National Airport
Arlington
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for cleaning and sanitizing all dishware and equipment, and completing general routine cleaning tasks.  Adheres to all health regulation, and follows high standards of quality to ensure guest satisfaction.         


Responsibilities:

  1. Dish Room / Washing Duties:  Maintains the dish machine, ensuring minimum temp requirements are maintained.  Cleans the dishwasher, changes the water based on amount of use, and cleans curtains and traps.  Air dries dishes as needed to ensure no spots, and ensures proper storage (not stored wet).  Inspects dishes being washed and re-washes as necessary. 
     
  2. Cleaning:  Responsible for removal of trash, breaking down boxes, railroad scheduled cleaning, and maintaining floors.  Completes deep cleaning projects, quarterly power sprays the kitchen, and may often be asked to clean other areas such as the associate break room.
     
  3. Guest Service:  Anticipates and responds to varying levels of business to meet the needs of internal and external customers.  Willing assists others on the team within and outside the department to ensure guest needs are met. 
     
  4. Cost Control:  Responsible for proper use of all equipment.  Adheres to cost controls to reduce expenses and waste.  Monitors use of dishwashing and cleaning chemicals to reduce cost, and helps to reduce breakage during washing and storage process. 
     
  5. Works Safely:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Operates all equipment following safe and proper procedures. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Other Duties:  Often asked to plate for banquet events, food preparation, production assignments such as cutting bulk prep of vegetables or other duties.  Assists other areas as needed.
Crowne Plaza Auburn Hills
Auburn Hills
MI
Job Function
Food & Beverage
Type
Full Time

This position is responsible for cleaning guestrooms to B. F. Saul Company Hospitality Group quality standards. Assists guests by providing friendly, courteous and professional service, including adherence to health regulations.  Follows B. F. Saul Company Hospitality Grouphigh standards of quality to ensure guest satisfaction.


Responsibilities:

 

 

  1. Cleanliness:  Responsible for cleaning and ensuring necessary amenities and supplies are in guest rooms. Ensures cart, linen, rooms, and equipment are clean and in working order. 
     
  2. Guest Service: Accountable for guest satisfaction as it pertains to housekeeping service at the property. Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest. Works as a team player in meeting guests and department needs, and actively contributes to the efforts of other departments as necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program.   
     
  3. Safety/Risk Management:  Ensures a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Inspects rooms for maintenance needs and reports any maintenance service issues. Knowledgeable on safe use of chemicals utilized within the housekeeping department. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member’s incidents. Knowledgeable of hotel emergency procedures.
     
  4. Self Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming and appearance standards, and general work rules and department procedures. Attends all required department and hotel meetings.    Responsible for proper use of all equipment and supplies.

 

Fairfield Inn & Suites
Herndon
VA
Job Function
Housekeeping
Type
Full Time

This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner.  Adheres to all health regulations and local liquor laws.  Ensures exceptional guest service and creates an inviting atmosphere.  Follows B. F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.  


Responsibilities:

  1. Guest Service:  Anticipates and responds to guests in a friendly, positive and timely manner. Provides the highest quality service and establishes appropriate rapport with all guests.  Understands and follows B. F. Saul Company Hospitality Group guest service recovery program, and suggests ideas and responds to feedback to maximize guest satisfaction scores. 
     
  2. Serving Duties:  Listens attentively, takes orders accurately, and uses proper serving techniques. Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.  Adheres to all health regulations and local liquor laws.  Follows all B. F. Saul Company Hospitality Group cash handling/POS procedures.
     
  3. Side Work:  Completes all required side work including but not limited to:  cleaning restaurant, server stations, coffee stations, and coolers; vacuuming, trash removal, and stocking of supplies.
     
  4. Helps control expenses:  Follows B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
     
  5. Works Safely:   Dispenses/serves food and beverages and maintains a clean and safe work area in accordance with B. F. Saul Company Hospitality Group, local, state, and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
     
  6. Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group attendance policy, grooming/appearance standards, general work rules and department procedures. Attends all required department and hotel meetings.
     
  7. Works collaboratively with all others:  Takes room service orders, assists bartender, and works as a team player to ensure all guest needs are met. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary.  Completes all assigned duties within or outside the normal scope of responsibilities. 
Crowne Plaza Auburn Hills
Auburn Hills
MI
Job Function
Food & Beverage
Type
Full Time

This position is responsible for selling the total hotel with emphasis on all public areas in support of the hotels rooms and catering merchandising efforts.  Focus on championing customer and owner objectives in support of  Our Quality Pledge and Standards of Service, the hotel's and the company's Mission Statement is of paramount importance.  This position requires active participation in the direct sales effort and is responsible for activities and procedure.  This is a position requiring direct customer focus and ability to sell our products and services to a wide range of market segments.  This position is also responsible for generating new business and maintaining existing client/corporate accounts. 


Responsibilities:

  1. Sales/Revenue Maximization:   Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales goals by business development, account management and hotel site sales calls. Also responsible for  maximizing space potential and maximizing food and beverage minimums. Consistently pursues up-selling opportunities to maximize revenue potential.  Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database. Uses expertise to advise and implement changes to catering operations based on sales and client comments.
     
  2. Cost Control:  Support the management of catering expenses to maximize hotel profitability. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.  
      
  3. Guest Service:  Support client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.   Ensures effective communication of client needs from catering to appropriate operational departments.  Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable. 
     
  4. Technical Acumen:  Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.  Ensures integrity of sales data by documenting information in Delphi on a daily basis.  Utilizes sales tools, and other market intelligence.
     
  5. Safety/Risk Management:  Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/employee incidents. 
     
  6. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication and proactive planning. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn Gaithersburg
Gaithersburg
MD
Job Function
Catering Sales
Type
Full Time

This position is responsible for overseeing the human resource function for the property.  Provides a wide variety of HR generalist services.


Responsibilities:

  1. Compensation/Benefits: Maintains relationship with area hotels and conducts regular wage surveys to ensure competitive wages.  Works with B. F. Saul Company Hospitality Group’s HR/Payroll department to ensure timely processing of team member increases.  Monitors and administers compensation/benefits for both hourly and salaried team members.
     
  2. Recruitment/Retention: Manages the recruitment and retention process for the property for both hourly and salaried team members.  Ensures fair hiring practices including consistent completion of all new-hire paperwork.  Implements and maintains recognition programs that reward and motivate team members, and plays key role in administering and following up with Team Member Satisfaction Survey. 
     
  3. Team Member Relations: Provides leadership support in maintaining union free status.  Responsible for ensuring fair and consistent application of federal, state and local laws.  Plays a key role in ensuring effective team member relations, and serves as a resource for performance management with hourly and salaried team members.
     
  4. Cost Control: Manages expenses to exceed company/hotel profitability. Assists department managers in effectively managing labor costs through efficient use of Kronos and UltiPro.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.  Assists in identifying cost strategies between departments/hotels to capitalize on efficiencies.
     
  5. Training: Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Assists in the administration and delivery of all training and development programs.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.
     
  6. Safety/Risk Management: Manages the workers’ compensation program and assists in providing a clean and safe work environment. 
     
  7. Self/Workload Management: Responsible for effective self/workload management.  Demonstrates clear communication.  Promotes collaboration and positive, professional work environment.  Adheres to B. F. Saul Company Hospitality Group Standard Operating Procedures.
Homewood Suites Arlington-Rosslyn-Key Bridge, VA
Arlington
VA
Job Function
Human Resources
Type
Full Time

This position works closely with the Executive Chef to ensure the culinary department operates effectively, including adherence to health regulations. Follows brand standards to ensure menus, presentation, food quality, and timely delivery meets client’s needs.   Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive team members relations.


Responsibilities: 

  1. Food Quality and Production:  Accountable for managing staff to ensure highest level of food quality and production to standards.  Responsible for daily line checks, expediting for quality control, and other follow up as necessary.  Ensures food preparation and delivery standards are met for banquet events and all outlets including restaurant, room service, concierge, and a la carte service.  
     
  2. Presentation and Menu Development:  Ensures outstanding presentation through use records and photographs, and monitoring that plate set ups meet the photo-record standards.  Depending on brand standards, meets menu revision timelines.  Accountable for entire process including internal and competitive set analysis, and menu engineering.  Upon completion of menu changes, trains team and develops new menu items, use records, and photographs.  Communicates effectively with all other hotel managers involved to ensure overall menu changes occur effectively and by the deadline.   
     
  3. Cost Control:  Actively involved in management of kitchen expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.  Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment, controlling food cost while maximizing food and beverage revenue. Assists with the preparation and management of the department budget.  Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. 
     
  4. Guest Service:  Accountable for guest satisfaction by ensuring food and beverage standards are met. Identifies and addresses guest concerns in a timely and efficient manner. Works side by side with kitchen staff to train and model appropriate operational standards including adhering to ticket times while maintaining high food quality.
     
  5. Training:  Responsible for the training all team members and ensuring training records are maintained.  Analyzes quality issues, identifies training needs and ensures implementation to improve results.  Utilizes available resources and adheres to B. F. Saul Company Hospitality Group training policies.  Ensures all company, brand, and department specific training requirements are met. 
     
  6. Safety/Risk Management:  Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.   Ensures a clean and safe work environment, and follows all B. F. Saul Company Hospitality Group procedures for guest/team members incidents. 
     
  7. People Management:  Responsible for interviewing, hiring, coaching, and development of all team members.  Evaluates staff performance and takes appropriate corrective action as needed to hold team members accountable.  Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members. 
     
  8. Self/Workload Management:  Responsible for effective self/workload management.  Demonstrates clear written and verbal communication skills.  Promotes collaboration and positive, professional work environment.  Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all B. F. Saul Company Hospitality Group Standard Operating Procedures.
Holiday Inn Dulles
Sterling
VA
Job Function
Food & Beverage
Type
Full Time